Shipping

At this time, Cowtown Candles will ship merchandise only to locations within the continental United States and not to international locations. Nor does Cowtown Candles ship to Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Returns

Cowtown Candles wants you to be completely satisfied with your order. Should your product be received damaged or unusable, please contact our customer service department at (817) 439-2267, Monday through Friday 10:00 a.m. - 6:00 p.m. CST. We will instruct you on how to return your purchase.

To receive a full refund, you must return your purchase within 30 days of purchase. Your purchase must be returned in new condition (UNUSED) with original packaging and accessories. Credit will be posted to your credit card account or a refund issued upon receipt and inspection of the returned materials.

Unfortunately, we are not responsible for any shipping charges incurred when returning a product. It is the customers responsibility to return the items to Cowtown Candles. You may want to look into getting shipping insurance to make sure your returned item(s) are received by us so we can reimburse you for your returned products.

For further instructions on returning a product to Cowtown Candles, please contact us at (817) 439-2267, Monday through Friday 10:00 a.m. - 6:00 p.m. CST.

We cannot refund your money if you use any portion of your candle(s) or other products you purchase on our site.